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Technical Support Holiday Hours

Our Technical Support teams will continue to answer phone calls (Americas 1-800-472-0116) and emails ( over the holiday period at the reduced staffing levels below. Our team will also maintain emergency coverage to support you after-hours and on weekends.

Date Hours of Operation
December 24, 27, 30, 31 8 am – Midnight UTC
December 25, 26 and Jan 1 Emergency support only via voicemail callbacks


For critical issues, email Dwayne Struthers or call +1 613-591-8228 x5915. For complete Technical Support and RMA details, visit our Partner Portal.

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